Privacy Policy

Last updated: December 2025

1. Introduction

PT Cindelaras Group we is committed to protecting the privacy and security of personal data processed through our applications and systems. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our WhatsApp Business integration and related internal systems.

This Privacy Policy applies to our internal applications and services that integrate with the WhatsApp Business Platform (Meta Platforms, Inc.), including server-to-server webhook-based applications used for business communication and reporting.

2. Business Information

Legal Entity Name: PT Cindelaras Group
Website: https://cindelarasgroup.com
Contact Email: admin@cindelarasgroup.com

3. Data We Collect

     Through the WhatsApp Business Platform and Meta APIs, we may collect and process the following types of personal data:

• WhatsApp phone numbers of customers who initiate messages

• Message content sent by users (text, images, videos, or other media)

• Message metadata (timestamps, message IDs, delivery status)

• Business-related profile information associated with WhatsApp Business accounts

     We only collect data that is necessary to provide and operate our messaging services.

4. How We Use the Data

     We use the collected data for the following purposes:

• Receiving and responding to customer-initiated WhatsApp messages

• Internal communication, logging, and reporting

• Customer support and service improvement

• Operational monitoring and troubleshooting

• Compliance with applicable laws and regulations

    We do not sell, rent, or trade personal data to third parties.

5. Use of Meta and WhatsApp Data

    Our application uses Meta Platforms APIs, including the WhatsApp Business Platform APIs, strictly in accordance with Meta Platform Terms and         

    WhatsApp Business policies. Data obtained from Meta is used only for:

• Enabling WhatsApp-based communication initiated by customers or our business

• Managing WhatsApp Business assets owned by PT Cindelaras Group

• Internal analytics and reporting using aggregated and non-public data

6. Data Storage and Security

• Data is stored securely using Google Workspace services (Google Sheets, Google Drive, and Google Apps Script) with access restricted to authorized personnel only.

• We apply reasonable administrative and technical safeguards to protect data against unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

      We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period

      is required    or permitted by law.

8. Data Sharing

     We do not share personal data with third parties except:

• When required by law or legal process

• When necessary to comply with applicable regulations

• When required to operate the WhatsApp Business Platform as governed by Meta

9. User Rights

    Depending on applicable laws, users may have rights to:

• Request access to their personal data

• Request correction or deletion of their personal data

• Object to or restrict certain processing activities

      Requests regarding personal data can be submitted to: admin@cindelarasgroup.com

10. International Data Transfers

     If data is processed or stored outside the user’s country, we ensure appropriate safeguards are in place in accordance with applicable data

      protection laws.

11. Changes to This Privacy Policy

      We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

      If you have any questions about this Privacy Policy or our data handling practices, please contact:

      PT Cindelaras Group
      Email: admin@cindelarasgroup.com
      Website: https://cindelarasgroup.com

This Privacy Policy is intended to comply with Meta Platform Terms, WhatsApp Business Platform policies, and applicable data protection regulations.